Shipping Policy

 

Thank you for shopping with us! We strive to provide you with the best shopping experience possible, including efficient and reliable shipping. Please review our shipping policy below:

 

1. Processing Time:

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• Lead times vary since so many of our products are made to order, please read the product description carefully for information regarding lead times and delivery.

 

2. Shipping Methods:

• Shipping methods available may vary depending on the destination and the items in your order.

 

3. Shipping Rates:

• Shipping rates are calculated based on the shipping method selected, the weight of the package, and the destination. Larger items can vary and it’s best to reach out to us if you’re after a quote for any of these items.

• Free shipping may be available for smaller stocked items and that information is available in the product description.

 

4. Estimated Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination.

• Please note that delivery times are estimates and not guarantees. Actual delivery times may vary due to factors such as weather conditions, customs delays, or carrier issues.

• Items that are made to order will have their lead times specified on each product page.

 

5. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

 

6. Shipping Restrictions:

• We currently only ship to addresses within Australia, however if you require international shipping please contact us for a freight estimate.

 

7. International Shipping:

• For international orders, please note that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

• We are not responsible for any delays caused by customs processing.

 

8. Shipping Damage or Loss:

• We take great care in packaging your order to ensure it arrives safely. However, in the rare event that your order is damaged or lost during shipping, please contact us immediately.

• We will work with the carrier to resolve any issues and ensure you receive a satisfactory resolution.

 

9. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

 

10. Contact Us:

• If you have any questions or concerns about our shipping policy or your order's shipping status, please don't hesitate to contact us. We're here to help!

 

Returns and Refunds

 

1. Eligibility:

• Due to the nature of our items, none of our products are eligible for return or refund. Please understand that handmade and custom fabricated goods can have small discrepancies and minor defects. We always aim to build excellent quality products and our work speaks for itself.